Delivery Policy
We offer delivery within Ghana, including Accra and other regions. Our estimated delivery timeframes are:
- Accra: Same-day delivery for available products after order and payment confirmation.
- Other regions in Ghana: Estimated delivery within 24 to 72 hours for available products after order and payment confirmation.
- Pre-order items: Estimated delivery within 2 to 3 weeks, depending on sourcing and order requirements.
Customers should provide an accurate name, phone number and delivery location. A Ghana digital/GPS address is recommended where available. Delivery timing may be affected by product availability, customer location or circumstances outside our control, and any specific delivery arrangements will be confirmed with the customer.
Returns, Exchanges & Refunds
For ready-made items, please contact us within 48 hours of delivery if an item is damaged, incorrect or materially different from the confirmed order. Where a return or exchange is approved, the item should be unused, unwashed and in its original condition.
Customized and pre-order items may have different return conditions because they are produced or sourced to customer specifications. Any applicable conditions will be communicated and confirmed before production or payment.
Where a refund is approved, the refund method and timing will be confirmed with the customer. Delivery charges may not be refundable where the service has already been provided.
Order Changes & Cancellations
Contact us as soon as possible if you need to change or cancel an order. Changes may not be possible after production, customization or dispatch has started.
For questions, contact 0240403732 // 0242146230 or WhatsApp us.